Privacy Policy

Bubba Bee and Me Privacy Policy

This Privacy Policy applies to products and services offered by Bubba Bee and Me and all related entities and brands owned by Bubba Bee and Me in Australia. By using our services, you agree and consent to the collection, use and disclosure of your information in connection with us providing you, our services. We comply with all applicable Australian privacy laws which regulate how and what we collect, use, and protect your personal information.

Bubba Bee and Me may amend this policy from time to time without notice. This page should be checked regularly. The current version will be posted on our website and a copy may be obtained by contacting our customer service team.

Personal Information Definition

Personal information means any information which can identify an individual such as name, gender, date of birth, billing address, shipping address, email address and telephone number.

Personal Information Collection

We collect your personal information where we are required to by regulatory bodies and relevant government agencies. We also collect personal information to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices and/or receipts. It is also collected to promote any new products, to tell you about discounts and promotions and to communicate with you regarding your order/s. The personal information collected by us will only be used for the purpose in which it is provided.

When you use our website, information about your network connection, IP address, browser type, access times, referring website addresses will be collected by us.

We collect your personal information when you:

  • visit our website, set up an account, make a purchase or place an order
  • use our social media platforms to post a review, rating, or comment
  • when you join our mailing list
  • send us an enquiry or provide us with feedback
  • participate in a promotion, competition, or survey
  • when you join a mailing list

We do not collect or retain your financial information used to purchase our products. If you do not want your personal information collected by us, we may not be able to provide the product to you. You can set your web browser to remove or reject cookies by selecting settings on your browser.

If you do not want to receive further communications from us, you are able at any time to unsubscribe from our email newsletters by clicking the unsubscribe link in the footer of the document.

Disclosing Your Personal Information

In some circumstances, we may disclose your personal information to third parties. If your personal information is disclosed, we will take reasonable steps to ensure your information is treated in accordance with all relevant privacy laws. For example:

  • to supply to you, respond to you and to operate our businesses.
  • if we sell all or part of our business(es) and the buyer also requires your personal information.
  • to enforce our legal rights or those of others.
  • to prevent actual or potential fraud or illegal activity.
  • to technology companies who provide services to us ranging from technology, data storage, website hosting, marketing, operations and customer service.
  • if we are required to do so by law.

Correcting, Updating and/or Deleting Personal Information

You may request access to your personal information to correct, update or delete this information. We will provide you with access once you have proved your identity.

Personal Information Storage

We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically, we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.

You should be aware that there are risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorised access, modification, or disclosure of such personal information.

It is important that you protect your privacy by ensuring that no one obtains your personal information, and you must contact us if your details change.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulatory authority of a suspected data security breach where we are legally required to do so. All Bubba Bee and Me team members are required and bound by internal information security policies including limiting and controlling access to systems that hold personal information.

Complaints and Questions

If you feel your privacy has been breached, please contact us as soon as possible. We may ask you to submit your complaint in writing. We may discuss and share your breach of privacy with our staff and our service providers and others as required and appropriate. All complaints received by Bubba Bee and Me will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated, and a response generally provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and advise you of this.

If you would like to contact us in relation to this Privacy Policy or your personal information, please contact us at: info@bubbabeeandme.com.au

Information about the Privacy Act 1988 can be accessed at www.oaic.gov.au (Office of Australian Information Commissioner)